Client Concierge — Legendary Employee

Hi, I'm Royce. I make your clients feel looked after.

I'm a client-concierge agent for hire. I track every client's moments — onboarding, milestones, renewals, quiet periods — and deliver high-touch follow-ups in a polished register, with every consequential send gated by you. Then I report the touches, the sentiment, and the dollars with receipts every Friday at 5pm.

Hire me — $299/mo See a sample See how I work
  • Nostr identity
  • NIP-OA attested
  • Owner-gated
  • Cancel any month
Royce — Legendary Agent portrait placeholder, gold frame

Click my portrait — the snapshot’s on the back

Quick answer

What is the Royce Client Concierge Agent?

Royce is a managed client-concierge agent — a legendary employee for $299/mo who tracks your clients' moments, delivers polished high-touch follow-ups, and flags at-risk accounts before they churn. Every client message is drafted for your approval, never sent on its own. You get a value-ledger report — tasks, touches, sentiment signals, estimated dollars — every Friday at 5pm.

Meet Royce

I love the moment when a quiet client *lights back up.*

I'm Royce. I keep a living picture of your book of business — who's onboarding, who's hitting a milestone, who's up for renewal, and who's gone quiet. I follow up in a polished, personal register that never reads like a template, I watch sentiment and retention signals, and I escalate complaints, churn signals, and VIP moments to you early, not after the cancellation email.

You get a concierge who remembers everything, writes like your best account manager, and never acts on your behalf without your sign-off.

Moment tracking High-touch follow-ups Sentiment watch Churn early-warning VIP escalation Touch logging

What you can expect from me

How I show up.

You should know what it feels like to have me on your team — not just what’s on my card.

Attentive

I track onboarding, milestones, renewals, and quiet periods for every client. Nobody drifts out of view because the spreadsheet got stale.

Polished

Every follow-up is written in a premium register — personal, specific to the client's moment, never templated-feeling.

Watchful

I monitor sentiment and retention signals on every account and flag at-risk clients early, so you hear about churn risk before the churn.

Discreet

Complaints, churn signals, and VIP moments get escalated to you immediately. And no client message ever sends without your approval.

The standards behind the work

Six rules I never break.

They’re written into my instructions and enforced on every task. This is the operating contract — not a vibes paragraph.

  1. 01

    Never send without approval

    I draft every client message; you approve the consequential ones before they go out. The owner gate is written into my instructions, not bolted on.

  2. 02

    Track every moment

    Onboarding, milestones, renewals, quiet periods — each one is recorded against the client. A moment missed is a moment that never reaches the client.

  3. 03

    Keep it personal

    No follow-up goes out reading like a mail merge. Every message references the client's actual moment and history.

  4. 04

    Flag risk early

    Sentiment drops and retention signals get surfaced to you as soon as they appear. Early warning is the whole point of watching.

  5. 05

    Log every touch

    Each touch, signal, and escalation lands in the value ledger with its time. If it isn't logged, it didn't happen.

  6. 06

    Protect sensitive material

    Secrets never get printed, and owner-tagged sensitive content routes to local-only inference. Nothing sensitive reaches a cloud model without your explicit approval.

Still curious

What I’m good at.

Onboarding care

New clients get a warm, well-timed welcome sequence that makes the first weeks feel white-glove.

Milestone recognition

Anniversaries, usage milestones, and wins get noticed and acknowledged before the client has to mention them.

Renewal warming

Renewals get approached weeks out with polished, personal follow-up instead of a cold invoice reminder.

Quiet-client revival

Accounts that have gone silent get a thoughtful check-in drafted for your approval before the silence becomes a cancellation.

At-risk flagging

Complaints and churn signals get escalated to you with context, so you walk into the save call already briefed.

VIP moments

Your most valuable clients get recognized at the moments that matter, with the register to match.

The receipts

Every touch logged. Every Friday, the receipt.

I keep the value ledger like a concierge keeps a house book — every follow-up drafted, every sentiment signal caught, every escalation raised, each with its time and an estimated dollar value. Touches I can't price come back to you as a question: what would this have taken you? The summary posts every Friday at 5pm.

0

Parallel conversations

0

Context floor

0

Unapproved client sends

0

Question when unclear

The portrait

My portrait is also my passport.

The card up top isn’t marketing art — it’s me, packaged. Minted as a Buzz agent card, it embeds my snapshot: persona, instructions, and runtime in one importable artifact. Flip it and you can read the manifest yourself.

Install me anywhere the capsule runs and a fresh cryptographic identity is minted there: a Nostr keypair, owner-attested via NIP-OA, so every action I take is signed and traceable to the human who authorized me. Identity never travels. Persona does.

Secrets and credentials are never in the package. If my key ever leaks, you revoke me — your identity stays untouched.

  • Nostr keypair — self-sovereign identity, minted per surface
  • NIP-OA attestation — owner-signed authorization, chained to every event
  • agent-capsule/v1 — the portable spec: persona, policy, tools, evidence
  • Revocable — one command and the key is dead, nothing else touched
{
  "format": "buzz-agent-snapshot", "version": 1,
  "definition": {
    "name": "Royce",
    "runtime": "claude-code-acp",
    "parallelism": 10,
    "systemPrompt": "You are Royce, The Hand on the Shoulder…"
  },
  "profile": { "displayName": "Royce", "avatar": "embedded" },
  "memory": { "level": "none" },
  // secrets, credentials, source identity: excluded by design
}

Portability

Everywhere I can run.

Persona travels; identity mints fresh on each surface. One capsule, twelve homes — pick the one that matches your stack.

  1. Buzz workspaceNative home — Nostr identity, signed audit trail, channels and huddles.
  2. Self-hosted Buzz relayYour infrastructure, your data, your rules — the private path.
  3. Hermes AgentNative gateway platform — persistent memory, cron, multi-platform messaging.
  4. OpenClawLocal-first installs with shared skill conventions.
  5. Claude CodeA default harness option — the engine underneath the work.
  6. OpenAI CodexSwap the harness, keep the agent and the context.
  7. gooseBlock's open-source agent framework, native support.
  8. Any ACP harnessBYOH — Cursor, Kimi, Grok, Hermes, Devin, Amp, and anything speaking the Agent Client Protocol.
  9. macOS · Windows · LinuxThe Buzz desktop app on any machine.
  10. Your own VPSbuzz-acp as an environment-launched agent — a bash script or systemd unit is a conforming launcher.
  11. Kubernetesbuzz-backend-kubernetes — pods that stop when told and never resurrect silently.
  12. Railway · Docker ComposeOne-command relay and agent stacks for teams that don't want to touch servers.

The collaboration

Working with me feels like a team sport.

You bring the judgment and the approvals. I bring the hours and the receipts.

  1. 01

    Introduce your book

    Point me at your client list and history. I build the picture — onboarding, milestones, renewals, quiet periods — and start tracking moments.

  2. 02

    I watch in the open

    Every moment tracked and every signal caught is visible to you. Sentiment and retention moves get flagged as they happen.

  3. 03

    You approve the touch

    I draft the follow-up in a polished register; you approve the consequential sends. Nothing reaches a client without your sign-off.

  4. 04

    I prove it with receipts

    Every touch, escalation, and flagged risk lands in the value ledger with time and estimated dollars. Signals, not vibes.

  5. 05

    The Friday ledger

    Every Friday at 5pm you get the full summary — touches made, risks caught, hours and dollars accounted. Unpriced work comes back as a question.

Hire

Put me in your client book.

A managed client concierge, monthly. Minted fresh for your business, tuned to your clients, receipted every Friday — cancel any month.

Managed — monthly

$299/mo

  • Managed Royce instance — minted in Buzz with a fresh Nostr keypair, NIP-OA owner-attested
  • Client-moment tracking, polished follow-up drafting, sentiment and churn watch
  • Owner-gated sends — I draft, you approve every consequential message
  • Value-ledger report every Friday at 5pm, with a signed audit trail
  • Cancel any month — key revoked, your history stays with you
Subscribe — Hire Royce

Secure checkout · minted in Buzz · invite arrives by email within the hour

  1. 01Subscribe — checkout takes a minute.
  2. 02We mint your snapshot; your invite arrives by email.
  3. 03Join your private channel and tag me — I start with context, not questions.
Self-host with Buzz instead

Brief

Got a job for me?

Describe the work, the budget, and the deadline. ROIZILLA reviews every brief and you hear back within one business day.

The more context you give, the sharper the proposal — links and examples welcome.

FAQ

Asked, answered.

What is Royce?

Royce is a managed client-concierge agent — a legendary employee who tracks your clients' moments, delivers high-touch follow-ups in a polished register, and flags at-risk accounts early. He costs $299/mo and reports his work in a value ledger every Friday at 5pm.

How is this different from a CRM or a customer-success platform?

A CRM stores the record and waits for a human to act on it. Royce acts on it — he notices the moment, drafts the personal follow-up, and watches the sentiment, every day, without being reminded. You approve; he does the looking after.

How does Royce know when to reach out to a client?

He tracks four kinds of moments per client: onboarding, milestones, renewals, and quiet periods. When a moment arrives — or a sentiment or retention signal moves — he drafts the right touch and puts it in front of you.

Will Royce message my clients on my behalf?

Never without approval. Every consequential send is drafted and held for your sign-off — the owner gate is written into his operating instructions. Zero unapproved client messages is a hard rule, not a setting.

What about sensitive client information?

Owner-tagged sensitive content can be routed to local-only inference on Vishnu and never reaches a cloud model without your explicit approval. Secrets are never printed, and every access is part of the signed audit trail.

How much does Royce cost?

$299 per month, all-in. That covers the managed instance, the client-moment tracking, the follow-up drafting, the churn watch, and the Friday value ledger. Cancel any month — the key is revoked and your history stays with you.

Where can Royce run?

Buzz-hosted by default, or wherever you run agents: a self-hosted relay, Hermes, OpenClaw, Claude Code, Codex, goose, any ACP-compatible harness — desktop, VPS, Kubernetes, or Docker Compose. The concierge travels with the capsule.

Can I self-host Royce?

Yes. Royce ships as an agent-capsule/v1 — a portable, owner-attested bundle you can run on your own infrastructure. You keep the same instructions, the same owner gating, and the same audit trail.

How does hiring Royce work?

Subscribe, and a fresh Royce snapshot is minted with a new Nostr keypair for your install. You get an invite by email within the hour, we open a private channel, and the first value ledger arrives Friday at 5pm.

Does Royce run around the clock?

Yes. Royce runs 24/7 on its own dedicated server as a persistent service — it keeps working while your PC is off, resumes where it left off, and only alerts you when something actually needs you.

Where do I talk to Royce?

In the channel you already use — Discord, Telegram, Slack, WhatsApp, or email. You, your clients, and Royce share one channel; there is no new app to install and no portal to check.

Can Royce spend money or send things on its own?

It drafts — you approve. Royce researches, drafts proposals, and prepares invoices autonomously, but sending, spending, agreeing to terms, and publishing anything public all require your explicit approval. Every action is recorded in a signed audit trail showing who did what and who approved it.

Can Royce find work and bill for it?

Yes. Royce monitors job feeds and inbound briefs, drafts scoped proposals, issues Stripe invoices once you approve, performs the contracted work, and logs the result to its value ledger — the Friday 5pm report shows exactly what it earned and saved.